Every company has a handful of processes that exist because two systems don't talk to each other. Someone exports, reformats, and re-enters — every day, for years, and it never appears on any budget.
The happy path is easy to automate and rarely the problem. Automations fail because nobody asked what happens when the record is missing, the amount is wrong, or two people act at once.
Documenting what actually happens rather than what the procedure says, including the workarounds people invented and never told anyone about.
What starts the process, what conditions branch it, and what the system does when two rules disagree.
Connecting the tools the process crosses, so data moves once and correctly instead of being retyped at each boundary.
The cases outside the rules routed to a person with the context to resolve them, rather than silently failing or stopping the queue.
Approvals kept where judgement genuinely matters, with reminders and escalation so they don't become the new bottleneck.
Volume, timing, and failure rates per step — usually the first time anyone can say what the process really costs.
The saving is rarely a headcount. It's the same people spending their week on work that needs a person, instead of work that needs a copy and paste.
If the process itself is inefficient, automating it just makes the waste faster — start with process optimisation. Where a system has no API, see RPA development.
Pick the process everyone complains about. We'll map it, cost it, and tell you what's worth automating and what should simply stop.